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jordanrules23
04-14-2004, 09:07 PM
hey guys, ive been gone awhile....has anyone ever dealt with mvp sportsbook? i requested a payout of 8 grand like 3 weeks ago and still havent recieved the bank wire that was promised in 5-7 buisness days..i dont know what else i can do...any advive or contact names over there?? they tell me that it shouldve posted already but it hasnt..am i getting the run around or what...any advice or comments are welcomed...thanks...jordan...

jordanrules23
04-14-2004, 10:15 PM
anyone.........????

fats12
04-14-2004, 10:28 PM
I have never used them. For what it is worth, I love Bodog. The pay outs are fast, within 24 hours. Some say it is a bushleague book, however, it pays......And I have one local. Good luck!

BettorsChat
04-15-2004, 02:59 AM
jordanrules23,

Send me an e-mail at bettorstalk@aol.com with your Account # and any other information that you have.

MVPsportsbook
04-15-2004, 01:35 PM
First of all please allow me to introduce myself to all distinguished members of Bettorschat; my name is Bruce Johnson and I am the Client Services Manager for MVPsportsbook. I look forward to being able to assist you all in the near future.
Regarding Jordanrules's situation, they are a few facts everyone here should be aware of. First of all Jordan was given a free $50 account to try our services, he managed to build up this account to $8000+ (Congrats:thumbsup: ) When he requested his payout some of the personal information provided to us by Jordan was incorrect so we had to re-verify it. Once verified we sent out the Bank Wire to his account. It was at this moment that his Bank rejected the wire. During this whole time we have being emailing Jordan and having conversations via telephone with Jordan to inform him of what was going on. After confirming the rejected wire we then proceeded to send a second wire, which we have being told was received by the account holder.
Yesterday when I personally spoke to Jordan I informed him of the fact that the wire is showing as received on our end and that we will be running a trace to confirm so through our Bank. I also requested some time to do so due to the fact that our bank is another continent so there is a small difference in their office hours and the hours in which we are used to working with.
In no way are we trying to stiff Jordan out his winnings or are we interested in giving him the run around. The fact of the matter is that the money is his and we are doing our best to ensure he receives it in full. I hope that this post has shed some light on this situation and as I promised Jordan yesterday it's in all our best interest that he receives his funds.

Thank you to all for taking the time out to read this post and once again I look forward to being able to assist in you in the future.


Bruce Johnson
Client Services Manager
Toll Free Phone: 1-888-771-9076
www.MVPsportsbook.com
www.MVPracebook.com
www.MVPpoker.com
www.MVPcasino.com

canuck
04-15-2004, 07:09 PM
Wasn't sure if things had changed recently but Bruce's response is more in line with the excellent service I have always received when dealing with MVP.

MVPsportsbook
04-21-2004, 01:17 PM
To all Bettorschat posters:
On behalf of all the staff here at www.MVPsportsbook.com I am glad to anounce that Jordan has received his bankwire. I felt the need to keep all those here in the loop. With that issue being left behind, I look forward to being able to assist you in the future.

Best Regards,

Bruce Johnson
Client Services Manager
Toll Free Phone: 1-888-771-9076
www.MVPsportsbook.com
www.MVPracebook.com
www.MVPpoker.com
www.MVPcasino.com

BettorsChat
04-21-2004, 04:34 PM
Bruce,

Thanks for the update

STALLION
04-25-2004, 09:48 PM
mvpsportsbook is a sponsor to my website. they are very solid as all i can say.

bruce thx for the quick response as i just seen this. i normally deal w/laura..but i am glad jordan has gotten everything settled here

guys i have never heard anything bad about mvpsportsbook

gl

SeanieMac
04-25-2004, 09:54 PM
holy shit 50 to 8000, now thats some winning :eek:

STALLION
04-25-2004, 09:58 PM
ur right it is sean. i did something like that ,myself once..think it was something like 250/5000..nothing like what he did.

but im wondering why he would want a full refund? they gave him the shot,why not atleast leave some in?

SeanieMac
04-25-2004, 10:01 PM
my question is how long did it take him to turn it into 8 dimes

i think i just found a new challenge for myself :)

just4fun
04-26-2004, 08:58 AM
50.00 to 8 Dimes way to go and Jordan and and MVP everything I read MVP is a top notch book I keep saying I gotta give them a try maybe now is the time :bowdown:

Ripple
04-26-2004, 09:16 AM
i used mvp alot..i always received my monies in hours via western union or prepaid atm.. and i love to use them for horses they give you rebates (monies back) for every dollar you wager...they are in my top 4 sportsbooks that i highly recommend... not once did i ever get pissed off at them ..and there internet servicess are easy and good and most of all the customer service is also good ..and guys most of all they pay ..thats my 2 cents about mvp anyways good luck today ..took a bad beating yesterday hope for a better day ...

just4fun
04-26-2004, 11:43 AM
good CS is very important to me I like to be able to actually talk to someone not exchange emails nice to see them come on here and make sure the player was taken care of and everything handled like they care about there customer

BettorsChat
06-01-2004, 09:13 PM
Sal,

Is this the same free $50 account?

jordanrules23
06-01-2004, 10:45 PM
yes it is.......

texas7
06-02-2004, 04:19 PM
Well all I can say is that I won from them $$$$$$$ (more than jordan) and they paid me!!! No hassles, no issues (except you know the $10K rule- for my own protection). I believe they have an outstanding service.

BettorsChat
06-02-2004, 04:21 PM
texas7,

Welcome to the forum

texas7
06-02-2004, 04:23 PM
Thanks....

texas7
06-02-2004, 04:42 PM
Hey I just typed some info on a promotion they are running in another of the themes shown in your forum. But the info is different than the banner.

jordanrules23
06-14-2004, 07:39 PM
i'm sorry Monte but i have to do it after the phone conversation i just had w/ Fernando @mvp sportsbook...

People dont use this company, i beg of you, granted they paid me the money owed but i placed some wagers and they "somehow" were deleted...It was a total of 1200$...It was a free 50 dollar account, and they told me to stop crying over spilled milk, that this was a free account and i dont get any claims on this account....Ive faxed them phone records and the plays of the recording and still i can never talk to someone....Leo who was handling this problem all of a sudden quit and left the company, I just talked to a guy named Fernando and he told me im not getting anything and basically told me to go screw myself....After he hung up i called right back and asked for Fernando, the person told me that there was no Fernando who worked there....If anyone is going to sign up witht this company please email me and ill send you 50$ not to and tell you a better book....whoever reads this at Mvp have the balls to correct this problem as Leo, Fernando or whoever has meet their match.....I will continue to bash your company till this is resolved....

Thank you, Sal...

Ps .....get my email from Monte...........

BettorsChat
06-14-2004, 07:44 PM
jordanrules23,

You did leave out a few points.

They've paid you over 8k on a free $50 account.

Sal claims that he called in some wagers and was cut off during the read back. He called them back and they said the wagers were ok. I can't recall off hand how much the money was that he won on these as it was between $1k and $2k.

fats12
06-14-2004, 07:46 PM
what is the 10K rule?

jordanrules23
06-14-2004, 07:56 PM
BC.....
yes thet did pay me the money owed, im not denying that....Its just the way this is being handled that has me upset.....Now i "HAVE" every conversation on recording, and they dont do what they say there going to do.....Monte Leo told me he was going to give me credit for the 1st plays that didnt get cutt off, now he doesnt work there and poeple over there are saying he didnt leave any notes in my account to state that....Im getting the run around by someone over there....i can never get someone on the phone..........

BettorsChat
06-14-2004, 08:01 PM
Well, I sent an e-mail and expect a response on here or in my mail.

jordanrules23
06-14-2004, 08:04 PM
just sent it Monte....
Sal

MVPsportsbook
06-15-2004, 12:05 PM
Hello Once Again to all Members of Bettorschat,
It's always a pleasure to have the opportunity to interact with you guys in one way or another.

In regards to Jordan's situation, he called in to place a wager and got disconnected right before having to confirm with his pin number and password. He claims that he called in minutes after and the wagers were in his account. Our company policy clearly states as follows:

After telephone wagers are placed by the client and entered into the computer by the operator, the client shall be given a final ''read-back'' as confirmation of the wager. If there is a mistake in the ''read-back'', which is not changed by the client prior to confirmation, the wager will stand as read back without exception. It is the client's responsibility to listen carefully to the read back. The read back will always be considered the final verification of the telephone wager. Once the client confirms the read-back with their PIN and Password, and the phone call terminates, all wagers are final

Due to the fact that the wagers were never confirmed we proceeded to delete the plays. Jordan spoke to the Wagering Manager Leo and was told that we were going to review our Phone system to verify any phone calls being placed minutes after the wager in dispute. The system was revised and no calls where found. Due to this fact the wager was considered never confirmed therefore not valid. Leo informed this to Jordan and then I also conversed with him in detail about the issue conveying the same message.

After this issue Jordan has pursued in many occasions to have this discrepancy resolved in his favor. It is of our belief that we are abiding our rules and policies and in no way trying to swindle Jordan. As far as we see it the case is closed and are not in a position to reevaluate the outcome. With this being said, please do not feel that your opinion is not valued. All Feedback on this situation is more than welcome and will be taken in to consideration by both parties in resolving this little scuffle.

Once again thanks to all for your time. Iím really looking forward to being able to set this matter to rest and being able to further assist you all in the near future.

Best Regardís

Bruce Johnson
Client Services Manager
Toll Free Phone: 1-888-771-9076
www.MVPsportsbook.com
www.MVPracebook.com
www.MVPpoker.com
www.MVPcasino.com

jordanrules23
06-15-2004, 02:16 PM
He Speaks.........
Bruce you never return my phone calls or even come to the phone when i call......The last time i talked with Leo he stated that he was going to give me credit for the 1st 2 plays on the recording b/c those didnt get cut off, then when he found out that this was a free account he stated that i dont get any claims on this account...As far as me calling right back to make sure my plays were in after i was dissconnected....I faxed Leo my cell phone records to prove that i called back at the stated times that i told him...I then talked to a person named Max at ext 2107.....he said he would work this out for me, Mike your wagering supervisor told me he thinks im right but cant do anything about it b/c Leo was his manger...No Leo doesnt work there anymore and when i call to talk to Max or Fernando the people in wagering and client services tell me there is no such persons that work there....Yes Bruce we did discuss this matter and you also told me you were going to give me a call back regarding this matter...to this day nothing.....In no way do i want to slander your company but Leo never did what he said he was going to do and now he doesnt work there, and he didnt leave some notes in my account stating he was going to give me credit for the 1st 2 plays, according to Max or Fernando who now both people are a mystery are supposed to look up the tapes......This has been going on for almost 6 weeks now...Bruce i faxed Leo my phone records of me calling back within 4 mins...to see if my wagers were in or cancelled and your employee told me the wagers were in, otherwise i would've re- done the plays.........

jordanrules23
06-16-2004, 04:06 PM
Bruce @ Mvp Sportsbook......

How come everytime i call you dont take my call??? I've called at least 5 times a day and left messages to call me back and when i call your people tell me they have given u the messages....:confused: I want to know what you have to say about Leo telling me he was going to give me the credit 4 the 1st 2 plays...I have THAT conversation on recording.....i honestly dont want to communicate like this but you never take calls or return them.....Thank you,
Sal

bobbo
06-19-2004, 03:23 PM
Being an impatial observer here..on this crazy scenario..I have to be on Jordons side...due to the lack of communication from Bruce....Thats a No NO..Bruce.....if a customer calls even once..you should give him the decency of a response......but 5 requests in a day.....many times..and no reponse?.....Sorry Bruce....thats intolerable..... Case goes to Jordon.............. the Honorable Judge Bobbo presiding...........
NEXT CASE please..pay the man..Bruce

BettorsChat
06-19-2004, 09:26 PM
bobbo,

The guy has been paid out at least 8K on a free $50 account. If it was me I would be happy that they paid me the 8K on a free account as most books limit how much you can win on a free account which is usually $200-$250

jordanrules23
06-19-2004, 10:25 PM
Monte,
MVP was going to give me the claim until they found out it was a free account. There are no rules with the account on how much you can win...So now you think what they did was fair and right? What if it wasnt a free account? How would anyone know if it would have a different outcome....Still to this day i can never get Bruce on the phone.....anyone call and ask for bruce i bet you can never get him on the phone....

jordanrules23
06-19-2004, 10:26 PM
here are the rules on the 50$ free acct...
you have to roll it over 5 times and leave it there for 30 days.....you cant withdrawl for 30 days if you win off the 1st 50 bucks......

BettorsChat
06-19-2004, 10:59 PM
Jordan,

I never stated that you didn't meet the requirements. What I'm saying is that I would be glad to have gotten the 8K of a free account as most books limit the amount you can win off a free account. I don't know why MVP didn't limit the amount on the free accounts they gave out and i'm sure that they won't do it that way again.

As for getting Bruce on the phone I think MVP and him have given you the final statement on it with his last post on here. From what I can see they are stating the rules weren't followed so they wagers were void and I know what you're claiming. My only point is that there's no sense on dwelling on it as they've made up their minds.

jordanrules23
06-25-2004, 06:47 PM
guys,
i just called MVP again and asked for Bruce, and they say he doesnt work there now, what a joke.........Are they serious over there??????